Contact Us


Thank you for your order with Simply Cigars! We’ll be sending your order confirmation by email for your convenience. If you don’t see it in your inbox, please check your other folders, such as Spam, Junk, Trash, Deleted Items, or Archive.

If you still can’t find it, please add to your safe sender list and request another verification email to be sent. We want to make sure you receive all important updates regarding your order.

For a faster response, email us. Our phone lines are currently extremely busy.

Please be advised that our office is closed over the weekends, and as a result, we may not be able to respond to some web inquiries during this time. However, we strive to respond to midweek enquiries within one hour of receiving them. Thank you for your understanding and patience.

Send us a message

    Contact Details:

    AUTHENTIC CIGAR LIMITED is registered in England.

    Company number: 07560087

    Registered Office: Authentic Limmited Ltd, t/a Authentic Cigars, London, W11 2DX

    This is not a shop or returns address. Please contact us with your order number and we can supply our warehouse returns address.

    VAT No: 782 520 527


    Hours:  – 9am-4.30pm (Out of hours or during busy periods, a message (whatsapp) can be left.)

    Please note that our office is closed over the weekend and bank holidays; therefore, some phone messages and web inquiries may be delayed in being answered. Email inquiries will normally be answered within 1 hour of receiving them.